Privacy Policy

Thank you for visiting and choosing Navratan.com!

This website is owned and managed by The Gemstone Co. branded as Navratan. Throughout the website the terms "us", "we", or "our" will be used to refer to Navratan. Your privacy is incredibly important to us, which is why our customers are at the heart of everything we do, thereby we ensure a seamless experience through Navratan. Through our commitment to respect your privacy and personal information, this page is focussed on our policies regarding data collection, data storage, data usage, and disclosure of data through our website and other associated establishments.

This Privacy Policy is incorporated into our Terms of Service. By entering, accessing, submitting your information to us, and purchasing from us you agree to comply and will be bound by the laws and conditions and privacy policy referenced herein at Navratan. This is applicable to all users, browsers, suppliers, retailers, and associated partners.

Please read the Terms of Service and the Privacy Policy carefully before accessing or using our website. However, if you do not agree with our privacy policy, you may not use our website or access any of our delivered services.

We are hosted on Shopaccino, who provides the eCommerce platform for us to sell our services and products.

We are always available to answer any questions regarding these policies on the phone at +91 9982805500 or email us at sales@navratan.com.

Collection of Data and its Types

As a guest on the Navratan website, you can browse without sharing any personal information about who you are. However, at times we collect with your approval, a selection of data to help identify you and offer you a better selection of services.

• Personal Data: We may request your personal identifiable information (name, email, address, phone number) that may be tracked. At Navratan when we receive information, we at sole discretion may store all personal information (whether written or oral) provided to us through whichever means of information (through our website, via e-mail, over the telephone, etc.). Personal information translates to any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email addresses as well as any information associated with the former.
• User Data: Navratan upon arrival may also request to collect information on how our services are being viewed, accessed, and used. This includes information on browser type, browser version, IP information, pages visited, time spent on a page, unique device identifiers, etc. By understanding your usage, Navratan is able to prevent fraud and service abuse but also helps to cater a more personalized and customized shopping experience based on patterns and interests.
• Location Data: Only when authorized by you, location data gives us information on your locations, only where the Navratan website has been accessed, allowing us to improve and customize the services we deliver to you.
• Cookies and Tracking of Data: Only when authorized by you, Navratan uses cookies, web beacons, weblogs to track the activity and collect data on our services used by you. We monitor movement to customize your shopping experience, deliver catered ads, track usage, and track affiliates. Through our cookies we also may track visitors on the website, time spent on the website, pages visited and unique visitors, etc. Our third party affiliates are governed by different policies and we urge you to review their policies before browsing their websites.

Use of Information:

When you engage in our services, purchases from our website, Navratan uses your information to be able to provide you with a seamless service. We use your information to:

• Offer and maintain the services you request
• Offer and provide swift customer service
• Understand, track, and monitor your order requests to be able to fulfill orders effectively.
• Try to verify and review personal data for fraud and errors
• Offer a better service through customized offerings on our website (promotions, marketing efforts, special news, special offers)
• To monitor our website and prevent abuse, spyware, malware, etc.
• Create an understanding of our customer base through demographics and behavior

Service Providers:

We share information with only trusted third-party service providers to be able to carry out certain services on our behalf. These third-party affiliates help facilitate our services and sometimes require customer-specific information to carry out and assist in the completion of a service. These include shipping, payment processing, data storage/management, web hosting, web analytics, the fulfillment of an order, assembly, marketing, mailing, emailing, etc. Personal information is restricted to only those details needed to perform a specific function, and are not authorized to use the information(s) for any purpose other than that for Navratan.

Special Events:

Participation in a promotion, contest, or sweepstakes at Navratan will allow us to share your personal information with those organizations participating in the suggested event. Unless mentioned, these third parties will not be allowed to use your personal information for any other purpose other than to manage the promotion. We may/may not authorize our trusted partners to send you promotional information on products and services that may be of interest to you.

Links:

Any links on our website that reroute you to another external website will have no liability with us, our privacy policy and terms and conditions. We urge you to review the external website to understand their policies.

Payments:

We use third-party affiliates to provide accurate and trusted payment gateways. You may choose to use a payment gateway for your purchase to complete your purchase. Through our direct payment gateways (PayU and RazorPay) we only route your encrypted credit card data through portals that use the industry-accepted Payment Card Industry Data Security Standard (PCI-DSS Level 1). This secure encryption only stores the data as long as it is necessary to complete a purchase after which all information is securely deleted. Along with this, the adoption of the 128-bit SSL/TSL’s and Tokenization prevents each client from data exposure, offering secure handling of sensitive data.

Security:

Personal information is key and must be protected. We emphasize this by taking reasonable precautions through SSL’s, and AES-256 encryption, where information from a card, personal information, and sensitive data is all encrypted following industry standards and protected for the benefit of the user.

Age:

By using this site you accept you are above the minimum age of 18 years. You agree to abide by the law and access (create accounts, browse, purchase) only after knowing the minimum age in your state or province of residence. We do not knowingly collect the data and details of minors under the age of 18 years.

Compliance with Law and Fraud Protection:

We may disclose your personal information if our laws have been violated. Once authorized by you, we may use and disclose any information, including personal information to :

1. organizations where we deem necessary, at our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request;
2. organizations in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law;
3. to other companies and organizations for credit fraud protection and risk reduction; and
4. to enforce any agreement you have accepted to comply with

Suggestion and Feedback:

We value and are thankful for all suggestions, feedback, comments, and testimonials, etc. that are submitted to us, helping us cater to our user's needs effectively. Through your submissions, you agree that Navratan may use all submissions (ideas, creatives, proposals, plans, and any other material provided to us) at any time to recreate and/or make changes to, with or without any changes or modifications. Our adoption of these submissions remains without any acknowledgment of financial reimbursement to the creator/sender. By making such submissions to us, you assign your rights in the submissions to us, as described in the "Comments and Submissions" section of our Terms and Conditions page.

Updating Your Information:

If you would like to update, and/or amend your personal information, at Navratan you may file a complaint to our Privacy Compliance Officer at sales@navratan.com, or by mail at:

The Gemstone Co. 
2nd floor Narendra Plaza, 
Ganga Mata ki Gali, 
Gopalji ka rasta, 
Jaipur 302003
Rajasthan

Once received, we will act quickly to stop renting out your private identifiable information, but might on occasion share information about you with no identifiable feature, as anonymous information.

Withdrawal of Your Information:

You may withdraw your private identifiable information at any point from us after you opt-in by contacting our Privacy Compliance Officer by mail at sales@navratan.com, or by mail at:

The Gemstone Co. 
2nd floor Narendra Plaza, 
Ganga Mata ki Gali, 
Gopalji ka rasta, 
Jaipur 302003
Rajasthan

We will act quickly to remove all your personal identifiable information on our systems.